All-Inclusive Heat Pump Warranties
Protect Your Heat Pump Investment for the Long Term
When homeowners compare heat pump warranties in the UK, they often discover a significant gap between expectation and reality. Most standard warranties protect individual components but not system performance, seasonal efficiency, comfort levels, or long-term reliability.
At Adlår Castra, our warranty packages are structured differently and not limited to the Aurora II heat pump warranty alone. They are not designed simply to cover parts; they are designed to protect the integrity of the entire heating system.
Because we design, install, and commission every dual heat pump system in-house, we understand precisely how it should perform. Our warranty subscriptions extend that responsibility beyond installation ensuring your system continues operating at the efficiency, stability, and comfort levels it was engineered to deliver.
With flexible long-term support options, proactive servicing, and direct access to the same specialist team who installed your system, your investment remains protected not just against faults, but against underperformance.
Guaranteed Space Heating Performance
Guaranteed Hot Water Performance
15 Years Full System Cover & Maintenance Support
Optimal Heat Pump Performance
Guaranteed Warmth. Properly Protected
Every Adlår system is backed by our Warmth Guarantee a commitment that goes beyond parts and paperwork.
If your heat pump or hot water cylinder does not perform as designed, we return and put it right at no additional cost until it does. Excluding radiator upgrades due to our heat loss transparency. No arguments. No fine print. No passing responsibility elsewhere.
This performance guarantee sits alongside our structured heat pump warranty packages, providing protection not only against mechanical faults, but against poor system outcomes.
Most UK heat pump warranties cover components. We guarantee results.
Because true protection isn’t about replacing parts — it’s about delivering the comfort, efficiency, and reliability your home was engineered to achieve.
Choose the Right Aurora II Heat Pump Warranty
Every Adlår heat pump installation includes a 2-year standard manufacturer’s warranty at no extra cost.
This covers:
- Manufacturer defects on supplied parts
It does not include:
- Routine maintenance
- Annual servicing
- Efficiency optimisation checks
- Remote monitoring
- Access to the Adlår Castra customer app
This option provides basic protection, but many homeowners upgrade for greater peace of mind and performance support.
The Gold Package adds proactive care and extended protection, including:
- Full parts and labour cover
- Annual servicing
- Routine maintenance
- Priority fault response
- System efficiency optimisation checks
- Weather compensation setup
- Full access to the Adlår Castra customer app
This Aurora II heat pump warranty is ideal for homeowners who want reliable performance and predictable running costs.
Our most comprehensive option, the Platinum Package includes everything in Gold, plus:
- Extended parts and labour protection for up to 15 years
- Full app functionality
- Remote system monitoring by Adlår engineers
- Advanced smart controls and optimisation
- Continuous performance oversight
When homeowners compare heat pump warranties in the UK, this level of long-term accountability and support is extremely rare.
Confidence Built In — Not Promised Afterwards
Many homeowners hesitate when considering a heat pump. They’ve heard the stories systems that underperform, homes that never feel quite warm enough, installers who disappear once the job is complete.
In most cases, the issue isn’t the technology. It’s poor system design, rushed installation, or a lack of accountability once the system is commissioned.
At Adlår Castra, we remove that risk at its source.
Every dual heat pump system is engineered properly from the outset, installed by dedicated specialists, and supported by a structure designed to protect performance long after handover. That includes:
- Our Warmth Guarantee
- Fully inclusive heat pump warranty options
- Long-term servicing and optimisation
- One accountable, in-house team from design through to aftercare
This isn’t about selling extended cover. It’s about standing behind the outcome.
Because when a system is designed correctly, installed precisely, and supported responsibly, confidence doesn’t need to be added later, it’s built in from the very beginning.
Heat Pump Warranties & Guarantee FAQs
The Warmth Guarantee is our commitment that your heating and hot water system will perform as designed for your home. If your home doesn’t reach and maintain the agreed comfort levels, or hot water doesn’t perform as specified, we take responsibility and fix the issue — at no extra cost.
This guarantee focuses on real-world performance, not just component failure.
Most warranties cover only faulty parts. The Warmth Guarantee covers outcomes.
A warranty replaces broken components. The Warmth Guarantee ensures:
Your home heats properly
Comfort is consistent
The system behaves as designed
If performance falls short due to design, setup, or commissioning issues, we correct it — not just replace parts.
Adlår warranties include both parts and labour, so you’re not left with unexpected repair costs or third-party callouts. Everything is handled by Adlår’s in-house team.
Depending on the plan selected, cover can include:
Heat pump components
Labour for repairs
Manufacturer-backed parts
Ongoing servicing (Gold & Platinum plans)
Warranty length depends on the plan you choose.
Standard cover: Included with every Adlår system
Gold & Platinum plans: Up to 15 years of extended protection, including servicing
The length reflects our confidence in the way systems are designed, installed, and commissioned.
All warranty work and servicing is handled by Adlår’s own in-house team.
That means:
No subcontractors
No handovers
No repeating your system history
The same organisation that designed and installed your system remains responsible for it long term.
If performance doesn’t match the original design intent, we investigate the root cause and correct it. This may include:
Control adjustments
Flow or balance optimisation
Commissioning refinements
System configuration changes
If something isn’t right, we don’t deflect responsibility — we resolve it.
Because we control the design, installation, commissioning, and aftercare — and we don’t walk away once the system is switched on.
Long warranties aren’t a marketing add-on. They’re a reflection of confidence in:
Proper system design
Engineering-led installation
Measured commissioning
Long-term accountability
When those fundamentals are right, standing behind the system is straightforward.
Ready to Contact Adlår Castra?
We’re here to help with heat pump installations, government grant support, aftercare questions and more.
- 01252 268 669
- info@adlar.co.uk
- Monday–Friday, 9:00am–6:00pm
- Greenhills Estate, Tilford Road, GU10 2DZ
