YOUR JOURNEY
YOUR JOURNEY
Please read carefully.
This contract is designed to protect both you as the customer and us as the installer and supplier.
Acceptance of these terms and conditions is assumed upon payment of your deposit. Please read all specific terms related to acceptance and all other obligations by clicking on the links below.
Contract & CONSUMER RIGHTS
Please read carefully.
This contract is designed to protect both you as the customer and us as the installer and supplier.
Acceptance of these terms and conditions is assumed upon payment of your deposit. Please read all specific terms related to acceptance and all other obligations by clicking on the links below.
GROUND PREPARATION
If your heat pump will be sited on the ground you can prepare the site in advance of your installation.
Depending on your site you can save between £120 to £380.
ADlår Brochure
Understanding noise pressure
The Adlår Castra Aurora II 6, 10 and 14 kW heatpump complies with (EU) No. 813/2013 norm, regarding outdoor sound levels, measured directly next to the heat pump. The legal standards apply as follows:
Sound level at property boundary:
- Daytime (07:00 to 19:00) maximum 45 db(A).
- Nighttime (19:00 to 07:00) maximum 40 db(A).
AURORA II Specifications
General | Unit | Specification |
---|---|---|
ERP Level (Outlet Water Temp 35°C) | / | A+++ |
ERP Level (Outlet Water Temp 50°C) | / | A++ |
Operating Temperature Range (Heating Mode) | °C | -30~45 |
Operating Temperature Range (Cooling Mode) | °C | 16-45 |
Maximum Outlet Water Temperature | °C | 60 |
Model: | Item: | AURORA 6kW | AURORA 10kW | AURORA 14kW |
---|---|---|---|---|
Power Supply | V/Ph/Hz | 380~415/3/50 | 380~415/3/50 | 380~415/3/50 |
Nominal Heating (Max) | Heating Capacity kW | 5.22 (2.50-8.30) | 10.58 (4.20~12.20) | 14.45 (5.30~16.60) |
(A7/6°C,W30/35°C) | Power Input kW | 1.76 | 2.29 | 3.06 |
COP W/W | 5.14 | 4.55 | 4.58 | |
Nominal Heating (Max) | Heating Capacity kW | 4.76 | 9.47 | 13.89 |
(A7/6°C,W47/55°C) | Power Input kW | 2.68 | 3.09 | 4.47 |
COP W/W | 3.37 | 3.41 | 3.39 | |
Cooling Capacity (Max) | Cooling Capacity kW | 5.10 | 8.34 | 13.24 |
(A35/24°C,W12/7°C) | Power Input kW | 1.95 | 2.66 | 4.12 |
EER W/W | 3.05 | 3.14 | 3.21 | |
Sound Pressure at 1m | dB(A) | 42 | 43 | 47 |
Max Outlet Water Temperature | °C | 60 | 60 | 60 |
AIR SOURCE HEAT PUMP SPECIFICATION
An air source heat pump cylinder is an air source heat pump that operates within your domestic hot water cylinder.
It works in the same way as the outdoor unit, creating an exchange between the outdoor environment and the hot water in the cylinder.
RECC DATA PROTECTION
As a member of the RECC and MCS we are obligated to share some data with them. This is done in order to protect you and ensure Adlår is following all required guidelines.
CAncellation FORM
You have the right to cancel this contract during the ‘cancellation period’ without giving any reason.
The cancellation period lasts 14 days and will start on the day the last part of the goods relating to the contract are delivered to you. You can also cancel the contract without penalty before any of the goods are delivered.
To cancel this contract, you must inform us of your decision by a clear statement, sent by any reasonable recordable communication method (letters must be sent with a record of delivery for example).
ISSUE REPORT
If you have an issue with our service, installation, or product, please fill in our Issue Report to provide us more information.
Our senior management team read and respond to these reports and we take all feedback seriously.
To report an issue to the RECC directly, please follow this link.
WARRANTY & SERVICE PLANS:
HEAT PUMP WARRANTY PERIOD
You may ask why our heat pump warranty period changes based on your service package selection. This is because, like anything, proper maintenance ensures the product works and functions as desired.
We like to insist we do your maintenance to ensure it is done correctly and well. By doing this we can easily extend our warranty and equally give you peace of mind.
BRONZE (1 year)
Choose our Bronze maintenance package and enjoy an annual inspection of your heat pump. With this inspection, we ensure that your heat pump always remains in top condition and prevent unexpected breakdowns. In addition, we are always available to help you with any questions or problems.
SILVER (5 years)
Choose the Silver Maintenance Package and enjoy a 5-year warranty on your Adlår Castra heat pump. With this package, you are assured of an annual inspection, and you can always contact us for any questions or problems. Moreover, you pay no subscription fee for our mobile app. So you enjoy optimum safety and comfort, without worrying about unexpected costs.
GOLD (5 years)
Choose our Gold Maintenance Package and enjoy everything from the Silver Package, but also a range of other benefits, including a yearly clean, optimisation and a domestic hot water quality check. This is our most popular program giving you piece of mind at an affordable price.
*PLATINUM PREMIUM (5-7 years)
Adlår Castra is currently developing the Platinum Maintenance Package, the most comprehensive maintenance package we have currently offered. The package includes everything the Gold Maintenance Package offers, and much more! Keep an eye on our website for more information on the development of the Platinum Maintenance Package.
CORE DETAILS:
Annual home visit for full system service
5 year heat pump warranty
5 year warranty on your heat pump cylinder
10 year warranty on emitters (radiators and underfloor heating)
Access to our helpline, open 8am-8pm Monday to Sunday, 10am – 6pm Sunday
No call-out fees (if repair covered under warranty)
What's NOT Covered
- Repairs and replacements not covered under warranty
- Pipework; Connections; Electrics;
- Any other equipment not directly related to your heat pump (third party equipment not produced by Adlår.
- Any damages or associated costs caused by:
- Lack of care or neglect;
- Accidental damage, malicious damage, misuse, or any alteration;
- Maintenance servicing by any third party;
- Failure to use for installation purpose;
- Lack of power or water, water contamination or scale formation or air pollution.
FULL TERMS AND CONDITIONS:
During your site visit our surveyor will recommend our service packages to you and discuss your options.